Return & Refund Policy

At Shanta’s Kitchen Secrets, we take great care in preparing, packaging, and delivering our homemade pickles. Customer satisfaction is important to us, and this policy outlines the conditions for returns, replacements, and refunds.

1. Returns

Due to the nature of food products, we do not accept returns of delivered items unless the product received is damaged, defective, or incorrect.

2. Damaged or Incorrect Products

If you receive a damaged, leaking, or incorrect product, please contact us within 24 hours of delivery with clear photos of the package and product.

3. Refund Eligibility

Refunds may be approved only in the following situations:

  • Product received is damaged during transit.
  • Wrong product delivered.
  • Order could not be fulfilled by us.

4. Refund Process

Once your request is reviewed and approved, the refund will be processed to the original payment method within 5–7 business days.

5. Order Cancellation

Orders can be cancelled only before they are dispatched. Once the order has been shipped, cancellation requests cannot be accepted.

6. Contact Us

For any return, replacement, or refund-related queries, please contact us:

Phone: +91 79743 09417

Email: support@shantaskitchensecrets.com